FAQs

James A. Douglas Plumbing & Gas Fitting LLC

Have a plumbing or gas fitting-related question? We have the answer. Check out these FAQs and call or text us today for more information!

  • My water heater is leaking or old. Do I need to replace it?

    If your water heater is leaking, a diagnostic is necessary to determine the cause. A failed tank typically leaks, but locating the leak can be challenging. In such cases, replacement is often recommended. Always check if the tank is still under warranty. For water heaters older than six years, it's advisable to start budgeting for a replacement, as this is the standard warranty period for most residential units. Installing a leak detection device is also recommended. Less common leaks may occur from the temperature and pressure relief valve and connected plumbing. A temperature and pressure relief valve is required on all water heaters and is designed to discharge water stored in the tank under conditions that exceed the temperature or pressure rating of the valve.

  • Why is my water bill so high?

    High water bills can result from various factors. Changes in household activities, such as increased irrigation or pool use, can impact water consumption. Silent leaks, like those from toilets or rarely used faucets, can significantly increase usage without being noticed. It's important to check for leaks in less visible areas, such as under appliances or behind walls. For hard-to-detect leaks, professional leak detection services may be necessary. Installing water-efficient fixtures and leak detection devices can help manage water usage and prevent unexpected high bills. For more information on saving water, visit www.epa.gov/watersense.

  • What is polybutylene tubing?

    Polybutylene tubing was a water distribution material used in the late 1990s, known for its ease of installation. However, it was found to degrade when exposed to chlorine, a common water treatment chemical. This led to widespread pipe failures and a class action lawsuit. Some homes still have this tubing installed, which may require immediate removal depending on water quality. A modern alternative, cross-linked polyethylene (PEX), offers similar benefits without the risk of chlorine-related failure.

  • Where is my main shut-off valve and can it be replaced?

    The main shut-off valve is typically located near other mechanical equipment like water heaters or furnaces. It may also be found under kitchen sinks, in closets, or behind wall access panels. While the valve can be replaced, it's a task best left to licensed plumbers as it requires shutting off water at the property line.

  • What is a backflow preventer and how do I get it tested?

    A backflow preventer is a device that stops water from flowing back into the main supply, preventing contamination. Municipalities often require these to isolate individual properties from the main distribution system. There are two types: testable and non-testable. Testable devices need annual inspections, while non-testable ones require replacement every five years. Our company is certified to test, repair, and replace both types of backflow preventers.

  • Why is my water discolored? Is it safe?

    Water discoloration can be caused by various factors, often due to small particles like sand or iron. Regardless of the cause, it's crucial to have the water tested. A potable water test is typically recommended, measuring pH, turbidity, bacteria, and sometimes lead. Once the water's composition is determined, appropriate treatment methods can be considered. Sometimes, flushing the system may resolve the issue, but in other cases, a filtration system might be necessary. Our company offers water testing services and can assist with system maintenance and installation of water treatment systems.

  • How do I get rid of roots in my drain pipes?

    Root intrusion in drainage systems is common in older plumbing. As pipe joints deteriorate, moisture attracts plant roots. Two main solutions exist: pipe replacement or relining. Replacement is more invasive and costly but provides a long-term solution. Relining involves inserting an epoxy-filled liner into the existing pipe, creating a new pipe within the old one. This method is less destructive to landscaping. Our company performs pipe replacements and collaborates with specialists for pipe relining. We do not recommend chemical treatments for root problems.

  • Do I need to replace my toilet?

    Toilet issues don't always necessitate replacement. A rocking toilet or dark ring at the base often indicates a damaged flange or poor sealing, which can be repaired. Rust stains may require replacement for aesthetic reasons, but hardware rust can often be addressed by replacing parts. Running toilets are typically repairable with rebuild kits. However, it's important to note that in some cases, the cost of repairs may exceed the cost of a new toilet, making replacement the more economical choice.

  • I never put grease/food oils down the sink. Why is my sink backing up?

    Even with careful practices, kitchen sinks are prone to grease buildup from washing dishes. To minimize this, wipe excess grease from dishware before washing and use detergents to help emulsify fats. For septic systems, biological additives can assist in breaking down fats naturally. Regular maintenance can reduce the likelihood of backups. However, if you're not the original homeowner, you may be dealing with issues caused by previous occupants' habits.

  • My shower head/tub spout is leaking. Do I need to replace it?

    A leaking shower head often indicates an issue with the faucet, not the shower head itself. The faucet controls water flow and temperature, so if water is leaking through the shower head, the faucet may need repair or replacement. For tub spouts that act as diverters, leaks during shower use indicate the spout needs replacement to prevent water waste. Replacement of these components is not always necessary unless desired for aesthetic reasons or if repair costs exceed replacement costs.
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